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TERMS AND CONDITIONS Please note that the booking and purchase of our products and
services are subject to the following terms and conditions. 1. CHANGES TO RATES The rates quoted in respect of the products or services are
subject to change without notice. 2. PAYMENT Payment may be made by Cash / Nets at our office premises. Address: SIN CHUNG TOURS PTE LTD 20 MAXWELL
ROAD, #01-13 MAXWELL
HOUSE SINGAPORE
069113 Business Hours: Mon – Fri 0900
hrs to 2000 hrs Saturday 0900
hrs to 1700 hrs Sunday/ Public holidays 1100 hrs to 1700 hrs You must make payments for products or services IN FULL in the manner specified by the indicated cut-off date (where applicable). The “cut-off date” is 03 Days upon confirmation.
You could have your tickets delivered within Singapore. However,
the tickets delivered, there would be a charge of S$20.00 per trip. 4. ADDITIONAL CHARGES FOR EXTRA SERVICES SIN CHUNG TOURS does provide other value added services as
follows.
i.
Visa Application – Charges levied for this are: Handling Fee – S$30.00, in addition
to the actual fee charges by the Embassies for the Visa. 5. NO LIABILITY sinchungtours.com merely acts as a platform for products and
services of the suppliers and shall not be responsible nor liable for:
6.TRAVEL REQUIREMENTS
It is the passenger’s responsibility
to ensure that they have a valid passport with a minimum of 6 months validity
from the date of departure.
Relevant visas and vaccinations may
be required. You must have the necessary visas, vaccinations, health certificates
and all necessary travel documents as required by the various government
authorities of the countries to be visited (e.g., exit permit, work permit,
social visit pass, etc.) Different embassies/consulates require
varying lengths of time to process visa applications and can advise you
accordingly. Please forward your passport to us as early as possible for
visa applications. If you are not a Singapore passport
holder, please request to check with your embassy for visa requirements.
However, we regret that we are unable to handle visa applications of non-Singapore
residents. We render assistance in making visa
applications, wherever possible. sinchungtours.com cannot however, guarantee
the approval of your visa application. This service is subject to auxiliary
charges. If, for any reason, your application
for visa is rejected a partial refund of all monies paid (excluding visa
application fees to the respective embassies) and / or other documentation
fees/ cancellation charges will be made if the result of the rejection
is made known to the company prior to departure. The company cannot be
held responsible for any expenses, reimbursement or refund of any cost
if the passenger is deported or refused entry by Immigration Authorities
on the trip for whatever reasons, including improper travel documents,
quarantine, custom regulation, possession of unlawful items or irregularities
that may cause harm / damage to person or property. 7. FORCE MAJEURE Neither sinchungtours.com nor the supplier shall be liable
for damages of any kind arising out of the changes to the rates, route,
timetable, itinerary in respect of the product or service due to unforeseen
circumstances or circumstances beyond our control. 8. ONLINE PURCHASES sinchungtours.com acts as agents for all services and products
purchased, and is not liable for any claims against non-fulfillment or
unsatisfactory fulfillment of services and products purchased on the user’s
behalf by the company from other third parties, such as, but not limited
to, airlines, hotels, tour operators, car hire companies, insurance companies,
and other entities.
sinchungtours.com will not be held liable for any claims for
damages or compensation against non-fulfillment, should a user purchase
a service or product that cannot be fulfilled between the time of booking
and the time of departure, on condition that all unutilized monies collected
from the user for that purchase are refunded in full.
The user agrees to bear the cost of any penalties and administration
fees for services booked but not utilized for any reason. The user agrees that multiple over-lapping bookings for the
same traveler/s are not allowed and may result in penalties, which the
user will bear. 9.CANCELLATION / REFUND POLICY For every product and / or service offered, there is a stipulated
time period (the “Cancellation Period”) for cheque refunds to be processed
when a reservation that is fully paid for is submitted for cancellation.
Normally it will three (03) months to process. Refund are subject to the cancellation period set by the Supplier,
and the cancellation fee that is calculated as a percentage of the product
and / or service price. In cases where full payment is not received by the cut-off
date for the respective products, the booking will be cancelled automatically. After commencement of travel, no refund in full or in part
will be given for services included in the programme, which have not been
utilized. CUSTOMERS’ RESPONSIBILITY Customers are advised to ensure that their documents are in
order. Any discrepancies, i.e. loss/ missing/ incorrect data documents
discovered on arrival will entail customers paying for the services accorded
in the package at their own expense. In such cases, payment will have to be made directly to the
travel supplier (hotel, tour operator, car rental company) and no refund/
reimbursement will be entertained by sinchungtours.com. 10. SPECIFIC TERMS
A deposit of SGD$200.00 is required
upon booking. This deposit forms part of your final payment. The balance
must be made not later than 15 days before departure. Failure to comply with this will result in
an automatic cancellation of your booking.
All products and services offered
on this website are subject to availability and acceptance, at the discretion
of the supplier of such product and service. In the event a product or service
booked by you is not available, sinchungtours.com shall use its reasonable
endeavours to suggest an alternative product or service of similar pricing
and quality. Where the product or service is either
not available or our suggested alternative (where applicable) is not acceptable
to you but is fully paid, we shall make a refund in accordance with our
refund policy. If you fail to accept our suggested
alternative product or service by the specified deadline, we reserve our
right to cancel our tentative booking of the same.
You may make changes to your itinerary
for bookings that have not been fully paid. Once a booking has been fully
paid, to change tour itinerary, you must cancel your booking and make
a new booking with the funds credited to your account upon your cancellation
based on our refund policy.
Refunds may be made by sinchungtours.com
in the following circumstances:
i)
the product or service fully paid for is not available and
our suggested alternative is not acceptable to you; or
ii)
you cancel
your booking within the time stipulated in our travel voucher where refunds
are available (the “Cancellation Period”). Refunds shall be made:
-
in the case where a product or service
fully paid for is not available and our suggested alternative (where applicable)
is not accepted by you, IN FULL in such manner as sinchungtours.com may
determine at its discression;
-
in the case of a cancellation, the
amount refunded is dependent on the policies of the supplier. All cancellations
are subject to cancellation charge. 11. SPECIFIC TERMS – HOTELS At the time of booking, you will
be given an order number. Full payment is required 15days before the reservation
date. Failure to
comply with this will result in an automatic cancellation of your booking.
12. SPECIFIC TERMS – AIRLINE TICKETS At the
time of booking, you will be given an order number. Full payment
is required two (02) weeks before the date of departure. Failure to comply with this will result in
an automatic cancellation of your booking.
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